Refund policy
If you are not satisfied with your purchase, you can return your products within 14 calendar days after you received them, provided that:
- The products are un-used and unwashed. You are of course allowed to try the products on to see if they fit you.
- The products are in essentially the same state and quantity in which you received them. Returned items must include the original packaging and all tags.
Please note: Helmets are non-returnable unless a manufacturing fault is found.
Send returns to:
The Cafe Rider LLC Warehouse 7, 14C Street Al Quoz Industrial Area 3 Dubai, UAE Phone: +971 432 4411We will not accept returns for any items that have been worn or damaged. These will be returned to the client at the expense of the latter. Cafe Rider is not responsible for any loss or damage due to inadequate packaging or delay in delivery. The articles must be returned in the same packaging in which they were received.
Refund
A refund will be made upon receipt of the returned item(s). The reimbursement shall be made by crediting the credit card (if the order was paid with a credit card) or PayPal credits (if the order was paid with PayPal).
Exchanges within the UAE are free of re-delivery charge limited to one time. Outside the UAE re-delivery charges are at the standard rate. We will of course refund delivery charges if there has been an error on our part or if the item is faulty. Duties and taxes are non-refundable.
Order cancellation
You can cancel an order up until the moment of dispatch. We will refund your Credit Card or PayPal account minus a 5% administration charge.
Warranty
Some branded items may be under the manufacturer’s warranty. This will be made clear in the individual product listing. Cafe Rider and Be Original Be Free items are currently not under warranty.
Sale items
Items bought on sale cannot be returned nor refunded.